Greetings to our valued members! We’re thrilled to announce that we have successfully transitioned to our new booking platform, Momence. We understand that change can sometimes be a bit unsettling, but rest assured, we’ve made this transition as seamless as possible.
To help you adapt to our new system effortlessly, we’ve compiled a set of Frequently Asked Questions (FAQs) below. Please take a moment to peruse through them:
How to get Momence as a Previous or Current Member
We’ve gone ahead and created your account on Momence, ensuring that your existing info, history, memberships and bookings are seamlessly integrated. To proceed, you just need to establish a new password, click here.
How to get Momence as a New Member
New members are entitled to a 7 Day Free Trial! So please click this link and follow the steps to get fully set up.
Want to get the most out of this new App?
I strongly suggest checking out this new app on your desktop or mobile browser using this link.
Here you will have access to our Refer & Earn feature, Online store and much more!
How to Book a Session?
Effortlessly book classes and move around the app after watching these quick videos!
Updating Billing and Payment Information
Open Mobile App > My Account > Payment Method > Enter payment details
Easy as that! This can also be done on your desktop using this link.
Communication
Once you have signed up with Momence, you will get txt messages from Tristan (0483 907 185). Feel free to reply to this number! Any membership changes, pauses etc, just message that number and it’’s be done ASAP.
Assistance and Support
Throughout this transition, our support team is at your service. Should you have any lingering questions, please don’t hesitate to reach out via email at achieve@wtftpc.com.au
We extend our gratitude for your patience and understanding as we embrace this exciting change. The Momence app promises to enhance your experience with us, and we’re here to ensure your journey is smooth and enjoyable.